Return Merchandise Authorization (RMA) Policy

Requesting an RMA: Before returning any merchandise, an authorized Return Merchandise Authorization (RMA) must be obtained. Shipments returned without an RMA will be refused. Please contact us to initiate the RMA process and ensure your return is processed efficiently.

Custom Orders: Please note that custom orders cannot be canceled after 7 working days from the order date and are not eligible for return. This policy ensures the uniqueness and personalized aspects of custom orders are respected and maintained.

Restocking Fee: All authorized returns are subject to a 20% handling and restocking fee, ensuring that the item can be restocked and resold. The minimum restocking charge is $10.00. This fee compensates for the inspection, repackaging, and inventory processing of the returned item.

RMA Number: To assure proper credit for returns, a RMA number must be clearly marked on the returning packages. This number helps us efficiently track and process your return.

Shipping Returns: All returns must be shipped prepaid. The customer is responsible for the cost of returning the merchandise to us. This ensures that the returned items are properly packaged and reach us in sellable condition.

Non-Returnable Items: Please note that electrical components cannot be returned. This policy is in place due to the specific nature and testing requirements of these components.

Thank you for understanding and adhering to our RMA policy. If you have any questions or need further assistance, please do not hesitate to contact us.